HOW CAN WCS ADD VALUE TO YOUR SAP IMPLEMENTATION?

As our customer, you will benefit from our WCS Value Plus services which is a combination of SAP best practices, choice of rapid deployment solutions, industry expertise, and add-on solutions including business analytics, business templates and localised Indonesia reports - to suit your specific business IT needs.



We Are Ready to Serve You

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Consultancy and Business Advisory

The First Phase - Consulting and Business Advisory - Begins with Understanding Your Business First

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SAP Implementation

The Second Phase - Accelerated SAP Implementation - Is Where Our Team Will Collaborate With Your Company to Embed Your Business Processes Onto the SAP Platform

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Support and Maintenance

The Third Phase - Post SAP Implementation - Is What Happens After The New SAP System Has Gone

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Consultancy and Business Advisory

BUSINESS FEASIBILITY STUDY

Our team of senior business and SAP consultants will conduct a business feasibility study to evaluate your existing IT landscape, internal resources as well as scope, risks, costs and benefits of SAP implementation. Identifying the bottlenecks are in the chain of business processes will enable us to recommend the best SAP solutions for your business.

CHANGE MANAGEMENT

A company’s readiness for change is a critical success factor for any SAP implementation as resistance to change is often a major stumbling block. Our consultants will work with you to develop the most appropriate change management initiatives for your company.



SAP Implementation

IDENTIFYING THE RIGHT SAP SOLUTIONS

WCS offers a suite of proven SAP solutions to suit different needs. After a thorough review of the business feasibility study, we may recommend SAP solutions based on your business pain points and requirements. Our comprehensive solutions include:

  1. Smart Rapid Deployment Solution
  2. Suite on Hana
  3. Business Analytic Solution
  4. Systems Upgrade and Migration Services
  5. Functional Upgrade services
  6. SAP S/4HANA Implementation
  7. New Dimension Product

FORMING THE PROJECT TEAM

Much care is put into forming the project team as members will be the key drivers behind a successful SAP implementation. They include project managers (one each from WCS and client), WCS consultants, quality assurance manager and end-user representatives from every business process. Project ownership will be greatly enhanced if the Project Steering Committee comprises key decision makers and representatives from the senior management.

IMPLEMENTATION APPROACH

Our SAP implementation process is clear and systematic. It encompasses five stages:

  1. Project preparation (from defining project goals to forming project teams)
  2. Development of business blueprint (defining business processes)
  3. Realisation (systems setup)
  4. Final preparation (from final systems check to end-user training)
  5. Go Live and Support

 

Support and Maintenance

If your company is a small and medium enterprise (SME), you will definitely need an experienced IT team to keep your SAP system running smoothly after implementation. If your company is a large enterprise, you may need external SAP technical experts and functional experts to support your internal IT team.
WCS offers a SAP Operational Support and Maintenance (OSM) programme that makes it easy to manage complex IT landscapes and across different SAP solutions. Whether your software is deployed, on premise, in the cloud or in a hybrid landscape, you can expect nothing less than superior support from our team.

CHOOSE THE SUPPORT AND MAINTENANCE THAT YOUR BUSINESS NEEDS 

We help you create a competitive advantage by delivering market-leading SAP solutions and the best businesses-focused support. To keep your company’s SAP system in good shape and updated with new releases, WCS offers two levels of operational support and maintenance (OSM) – Annual Technical Support and Application Management Support.




ANNUAL TECHNICAL SUPPORT (ATS)

The OSM-ATS programme is a SAP Enterprise Support package that can be purchased with the SAP license  (renewable yearly). This basic technical support package includes:

  1. Provide prompt and reliable response to technical disruptions Get round-the-clock support for mission-critical business processes and access to SAP Service Marketplace and SAP Notes – both online support portals for SAP end-users.
  2. Keep SAP systems up and running with regular systems health check and maintenance.
  3. Check your SAP system for any systems integrity issues 
    Verify with these diagnostic tools - SAP Early Watch Check, Total Quality Check for Implementation, SAP Going-Live Check services, SAP OS/OB Migration Check and Total Quality Check for business processes performance optimisation.
  4. Complimentary 24/7 online access to SAP Enterprise Support Portal 
    This means getting latest software updates as well as expert support from the SAP support advisory center, and access to SAP Solution Manager and SAP Enterprise Support Academy - an online learning platform.



APPLICATION MAINTENANCE SUPPORT (AMS)

Outsource all or part of your support and maintenance needs to a highly skilled SAP consultant support team from WCS. The OSM-AMS programme offers SMEs and big enterprises extended maintenance and support services to manage maintenance, enhancements, release management and application updates. Every AMS programme will be customised according to your maintenance requirements so you only pay for what you need. The OSM-AMS is available as an add-on service and can be purchased separately.

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